In your package you will find a form with all the information you need for any replacement or a return. The product must be unused and price tags/labels should be left intact. If you want to exchange an item, for example to one of different size or color, you can do so by simply returning it to us and order a new item on nicojoli.com. Do not write a request for a change in the return package since the requested item might be sold out when your package arrives to us. Place the item in its original box and then add the item and the completed return form in its original packaging. Here you can use the outer packaging that you received or any other suitable packaging.
You have 14 days to return or change an item from the day you receive the shipment. It is free to return the item to us. We will pay for the shipping.
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As soon as we have verified your return, the money for the returned item will be refunded to you.
If you made your payment by credit card, , the money for the returned item is to be returned to your bank account.
If you paid with invoice you'll get a credit invoice from Ecster as soon as we receive your return.
When changing to/ordering a new item you must make a new purchase. You can't have a previously made payment in store.
Nicojoli follows the general recommendations of the board.
If you wish to return a product, please contact us at email@example.com and let us know what is wrong with the product. firstname.lastname@example.org and let us know what is wrong with the product.
Errors must be submitted within a reasonable time from the date you discovered, or ought to have discovered, the defect. The warranty for a product expires, in any case, after 3 years. It is solely the original customer who has the possibility to complain and claim a return to Nicojoli AB. If a product is purchased second hand, a valid warranty is only provided by the manufacturer.